The spare parts service uses:

• knowledge on computer databases, kept constantly updated, of the entire fleet of machines installed. For each of them are known and coded all the components and groups that form it (there is technical documentation that describes in detail each customization of the individual machine). This allows (in combination with a dedicated documentation consisting of spare parts manuals, with exploded drawings of the units) to identify with certainty the necessary spare part;
• availability of original spare parts for the entire life of the machine (in the case of obsolescence of commercial components, Bottero replaces with stocks, repairs (also on an exchange basis), interchangeable components (resorting, if necessary and possible, to adaptations and modifications to the machine);
• implementation of MRP techniques for the production and supply of spare parts to minimize delivery times;
• spare parts warehouses at the head office in Cuneo and at all the branches (with network connections between them to have visibility on the stocks and possibility of immediate shipment of the piece all over the world);
• fast shipping procedures all over the world;
• advantageous offers to allow customers to create their own warehouse of essential spare parts, to minimize downtime;
• expertise visits by Bottero technicians to verify the state of functionality of the machines and the consistency of the spare parts warehouse, to suggest and offer interventions aimed at the perfect and optimal maintenance of the machinery;
• Direct Marketing actions to periodically inform customers about new spare parts and services offered by Product Support.