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Customer Service

The customer service is efficient and highly qualified to meet the production needs of customers and the specificity of machinery.

With a close collaboration with the customer, we identify his needs and any problems encountered (production, mechanical, electrical, electronic, fluidics, etc.). Telephone assistance is guaranteed by the Italian head office and by the various world branches, according to local working hours, with mother-tongue personnel.

Contact Spareparts Flat Glass CNC

Spare parts, Repair Service (Bottero S.p.A. - Italia)

Via Sangano, 36/38
Trana (TO)

ph. +39 0171 310 611
spareparts.flatglass@bottero.com

Contact Spareparts Flat Glass GRINDING

Spare parts (Bottero S.p.A. - Italia)

Via Sangano, 36/38
Trana (TO)

ph. +39 0171 310 611
spareparts.flatglass@bottero.com

Contact Service Flat Glass GRINDING

Service, Sales office (Bottero S.p.A. - Italia)

Via Sangano, 36/38
Trana (TO)

ph. +39 011 93 44 700
grinding.service@bottero.com

Contact Repair Service Flat Glass GRINDING

Repair Service (Bottero S.p.A. - Italia)

Via Sangano, 36/38
Trana (TO)

ph. +39 011 9344 700
spareparts.flatglass@bottero.com

Contact Spareparts Flat Glass Bottero Glass Machinery Co.Ltd

Spare parts, Repair Service (Bottero S.p.A.)

Rm. 501, B Block, No. 568, Huaxu Road
207102 Shanghai, China

ph. +86 2164274666
spareparts.cn@bottero.com

Contact Technical Service Flat Glass Bottero Glass Machinery Co.Ltd

Service, Sales office (Bottero S.p.A.)

Rm. 501, B Block, No. 568, Huaxu Road
207102 Shanghai, China

ph. +86 2164274666
service.cn@bottero.com

Contact Spareparts Flat Glass Bottero GmbH

Spare parts, Repair Service (Bottero S.p.A.)

Marie-Curie strasse 7
D-41515 Grevenbroich

ph. +49 2181 8193-0
spareparts.de@bottero.com

Contact Technical Service Flat Glass Bottero GmbH

Service, Sales office (Bottero S.p.A.)

Marie-Curie strasse 7
D-41515 Grevenbroich

ph. +49 2181 8193-0
support.de@bottero.com

Head Office Bottero S.p.A.

Spare parts, Service, Sales office, Repair Service (Bottero S.p.A.)

Via Genova 82
Cuneo (CN)

ph. +39 0171 310611
bottero@bottero.com

Contact Technical Service Flat Glass INSULATED GLASS MACHINERY

Service, Sales office (Bottero S.p.A. - Italia)

Via Genova, 82
Cuneo (CN)

ph. +39 0171 310 611
cutting-equipment.service@bottero.com

Contact Spareparts Flat Glass INSULATED GLASS MACHINERY

Spare parts, Repair Service (Bottero S.p.A. - Italia)

Via Genova, 82
Cuneo (CN)

ph. +39 0171 310 611
spareparts.flatglass@bottero.com

Contact Technical Service Flat Glass iINTEGRATED LINES

Service, Sales office (Bottero S.p.A. - Italia)

Via Genova, 82
Cuneo (CN)

ph. +39 0171 310 611
integrated-lines.service@bottero.com

Contact Spareparts Flat Glass INTEGRATED LINES

Spare parts, Repair Service (Bottero S.p.A. - Italia)

Via Genova, 82
Cuneo (CN)

ph. +39 0171 310 611
spareparts.flatglass@bottero.com

Contact Technical Service Flat Glass LAMINATED FLEXI LINES

Service, Sales office (Bottero S.p.A. - Italia)

Via Genova, 82
Cuneo (CN)

ph. +39 0171 310 611
laminated-lines.service@bottero.com

Contact Spareparts Flat Glass LAMINATED FLEXI LINES

Spare parts, Repair Service (Bottero S.p.A. - Italia)

Via Genova, 82
Cuneo (CN)

ph. +39 0171 310 611
spareparts.flatglass@bottero.com

Contact Technical Service Flat Glass Bottero Do Brasil

Service, Sales office (Bottero S.p.A.)

Rua George Rexroth, 609 BI.F cj.01 JD
Padre Anchieta - CEP.09951-270 Diadema - SP

ph. +55 11 4072 3031
service.br@bottero.com

Contact Spareparts Flat Glass Bottero Do Brasil

Spare parts, Repair Service (Bottero S.p.A.)

Rua George Rexroth, 609 BI.F cj.01 JD.
Padre Anchieta - CEP.09951-270 Diadema - SP

ph. +55 11 4072 3031
spareparts.br@bottero.com

Contact Spareparts Flat Glass Bottero Flat Glass Inc.

Spare parts, Repair Service (Bottero S.p.A.)

257 Gretas Way Suite 100 NC
27284 Kernersville

ph. +1 3369925623
spareparts.us@bottero.com

Contact Spareparts Flat Glass BOTTERO FRANCE SAV

Spare parts, Repair Service (Bottero S.p.A.)

ZI du Fongéri, Bât. B, 218 Route de la Baronne
06640 St.Jeannet

ph. +33 49 3088760
spareparts.fr@bottero.com

Contact Technical Service Flat Glass BOTTERO FRANCE SAV

Service, Sales office (Bottero S.p.A.)

ZI du Fongéri, Bât. B, 218 Route de la Baronne
06640 St.Jeannet

ph. +33 49 3088760
service.fr@bottero.com

Phone assistance
Float Cutting

Our Product Support is available by phone and by email for all Bottero Customers, according to the working time table below.

Phone assistance
Flat Glass Grinding

Our Product Support is available by phone and by email for all Bottero Customers, according to the working time table below.

Phone assistance
Flat Glass Integrated Lines

Our Product Support is available by phone and by email for all Bottero Customers, according to the working time table below.

Phone assistance
Float Glass Flexi Lami Lines

Our Product Support is available by phone and by email for all Bottero Customers, according to the working time table below.
Phone assistance
Support Hours
Helpline
Hot line
From Monday to Friday
8.00 - 12.30 / 13.45 - 17.15
Sabato
-
Domenica
-

Spare Parts

The spare parts service uses:

  • knowledge on computer databases, kept constantly updated, of the entire fleet of machines installed. For each of them are known and coded all the components and groups that form it (there is technical documentation that describes in detail each customization of the individual machine). This allows (in combination with a dedicated documentation consisting of spare parts manuals, with exploded drawings of the units) to identify with certainty the necessary spare part;
  • availability of original spare parts for the entire life of the machine (in the case of obsolescence of commercial components, Bottero replaces with stocks, repairs (also on an exchange basis), interchangeable components (resorting, if necessary and possible, to adaptations and modifications to the machine);
  • implementation of MRP techniques for the production and supply of spare parts to minimize delivery times;
  • spare parts warehouses at the head office in Cuneo and at all the branches (with network connections between them to have visibility on the stocks and possibility of immediate shipment of the piece all over the world);
  • fast shipping procedures all over the world;
  • advantageous offers to allow customers to create their own warehouse of essential spare parts, to minimize downtime;
  • expertise visits by Bottero technicians to verify the state of functionality of the machines and the consistency of the spare parts warehouse, to suggest and offer interventions aimed at the perfect and optimal maintenance of the machinery;
  • Direct Marketing actions to periodically inform customers about new spare parts and services offered by Product Support.