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Engineering after-sale service

Our after-sale service is efficient and highly skilled in order to face any production need of our Customers and the specific features of machinery.

 

Bottero S.p.A.

Spare parts, Repair Service (Italy)

Via Genova, 82
Cuneo (CN)

ph. +39 0171 310611
fax 0171401611
engineering.spareparts@bottero.com

Bottero S.p.A.

Service (Italy)

Via Genova, 82
Cuneo (CN)

ph. +39 0171 310870
ph. +39 0171 310698
fax 0171401611
engineering.service@bottero.com

Bottero S.p.A.

Sales office (Italy)

Via Genova, 82
Cuneo (CN)

ph. +39 0171 310611
fax 0171401611
bottero@bottero.com

Bottero Glass Industry (Foshan) Co.Ltd

Spare parts, Service, Sales office, Repair Service (China)

NO.7 Workshop, NO. 6, Chengyou Road, Danzao Town, Nanhai District
Foshan City

ph. +86-757-23838898
fax +86-757-23838601
engineeringchina.spareparts@bottero.com

Customer service
Engineering

Our Product Support is available by phone and by email for all Bottero Customers, according to the working time table below.
Phone Assistance
Support Hours
Helpline
Hot line
From Monday to Friday
8.00 - 12.30 / 13.45 - 17.15
on demand

Spare Parts

Our Spare Parts Service relies on:
  • computer database, regularly updated, of all installed equipment. The items and assemblies composing each equipment are known and coded (technical documentation describing in detail any customization performed on the single machine is always available). This allows (together with a specific documentation consisting in spare-part manuals, with exploded drawings of the assemblies) to  identify unambiguously  the required spare-part;
  • availability of original spare-parts for the entire life of machinery. In case of obsolescence of any off-the-shelf components, Bottero makes up with repairs or interchangeable components (by using, if necessary and possible, adjustments and modifications  of machinery);
  • implementation of MRP methods for production and supply of spare-parts also, in order to minimize the delivery times;
  • quick shipping procedures all over the world;
  • special offers, so that the Customers can create their own  essential spare-part stock, in order to minimize the machinery downtimes;
  • expertise visits by Bottero technicians in order to check the operating state of machinery and the spare-part stock-on-hand, and to suggest and provide interventions targeted to the best possible upkeep of machinery.

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