Customer Service

Customer Service: a dedicated team of expert mechanical and electronic engineers, providing a full range of services, from assistance provided from our HQ, to on-site services and training packages.

Our team is available during office hours to support specific Customer requests or troubleshooting activities.

For assistance or enquiries please refer to the following contact details:

An extended hours GMT+1 "Hot Line" service is available. For enquiries please contact us at:

Phone Assistance
Support Hours
Hot line
Monday thru Friday
8.00 - 12.30 / 13.45 - 17.15
17.45 - 22,00
8.00 - 12.00
14.00 - 18.00
8.00 - 12.00

"Hot Line" is not available on Christmas, New Year’s day, Easter and August 15th. 


Remote Assistance

Remote Assistance is our on-line service that enables Bottero qualified engineers, if access is allowed, to take control of the production line from Bottero offices through the SPV supervisor via Internet. Remote control improves and speeds up troubleshooting and problem solution

On-site services

  • Supervision to installation, cold test and start-up
  • Turnkey machine installations, in new or existing production lines
  • Section box exchange
  • Machine upgrades
  • Mechanisms repair
  • Machine center distance conversion, including alignment
  • Audit for line upgrades
  • Periodical checks and inspections
  • Troubleshooting support on mechanical and electronic issues
  • Software upgrade







Training sessions can be held either in Bottero fully equipped training facility or on-site, depending on training equipment availability

  • Electrical and Mechanical machine configuration, use and set-up
  • Mechanical and Electrical maintenance, machine on-board troubleshooting and problem solving
  • Planned maintenance programs and procedures
  • SOP – Standard Operating Procedures related to both Job Change activities and Technological Process stable and constant operation



Spare Parts

IS machines run 24/7 under tough operating conditions: proper maintenance operations are essential to grant production stability and Bottero recommends the use of original parts.

Bottero currently maintains of parts portfolio of over 200.000 parts, tracked on the complete installed base of machinery currently in operation. For each of them all the components and groups are tracked and coded (including tailor-made customization of the single machine). This allows to support our Customer in identifying the needed spare part.

Original spare parts are available to support machine operations during its entire life span. In the case of obsolescence of components, Bottero compensates with stocks, repairs (even on an exchange basis) or interchangeable components.Bottero Customer Support is organized with audit services, aiming to inspect the machine conditions, the spare part stock availability, resulting is recommendations on maintenance activities to be performed.

For further information and enquiries please contact us.