Customer Service

Customer Service: a dedicated team of expert mechanical and electronic engineers, providing a full range of services, from assistance provided from our HQ, to on-site services and training packages.

 

Our team is available during office hours to support specific Customer requests or troubleshooting activities.

For assistance or enquiries please refer to the following contact details:

hollowglass.services@bottero.com 

+39 0171 310 xxx
 

An extended hours GMT+1 "Hot Line" service is available. For enquiries please contact us at: sales@bottero.com

 

Standard working hours

Hot line extension

Mon thru Fri

8.00 + 12.30 e 13.45 + 17.15

17.45 + 22,00

Sat

8.00 + 12.00

14.00 + 18.00

Holidays

-

8.00 + 12.00 e 14.00 + 18.00

Sun

-

8.00 + 12.00

"Hot Line" is not available on Christmas, New Year’s day, Easter e 15th August.

Remote Assistance

Remote Assistance is our on-line service that enables Bottero qualified engineers, if access is allowed, to take control of the production line from Bottero offices through the SPV supervisor via Internet. Remote control improves and speeds up troubleshooting and problem solution.

On site Service

  • Supervision to installation, cold test and start-up
  • Turnkey machine installations, in new or existing production lines
  • Section box exchange
  • Machine upgrades
  • Mechanisms repair
  • Machine center distance conversion, including alignment
  • Audit for line upgrades
  • Periodical checks and inspections
  • Troubleshooting support on mechanical and electronic issues
  • Software upgrades

 

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Training

training sessions can be held either in Bottero fully equipped training facility or on-site, depending on training equipment availability

About us

Bottero is an Italian group that has been specialising in the production of glass processing machines since 1957. Over the years we have developed our offer in three product categories: flat glass, hollow glass and special systems. We are now global leaders in these sectors and operate on an international scale with our plants and branches in Italy, Germany, France, the UK, the US, China and Brazil.

Over time, we have been able to anticipate our customers’ needs, redefining product standards and process performance in the glass sector.

We promote innovation by devoting attention and studying the direct experience of the end user. The development of new technologies and the many related patents is applied to the quality of the materials selected by trusted suppliers and the care devoted to the product from start to finish and followed by our professionals.

Bottero works with small and medium-sized companies, and with large international groups, for which we design and make complete tailor-made production lines. Our unparalleled competitive edge is highlighted by the technology we make and by the variety of solutions that ensure we meet every new need by creating automated and integrated systems.

Our values

We’re like glass: transparent yet practical. This is why, in over half a century, we built and maintained a name synonymous with reliability and sound, long-standing professional relationships. We share and promote four fundamental values as part of it: continuity, innovation, quality and customer care, with our commitment to work with society and with the environment in mind

 

Continuity

We have been operating on the glass market, right by our partners’ side, for over 60 years. This allows us to offer our best experience in the sector and become a safe, outstanding benchmark

Innovation

Now, as in the past, we constantly challenge ourselves, redefining sector standards day in, day out. To do this, we place great attention on our R&D operations and on recruiting and training the best engineers and technicians, who every day contribute to our position at the technological forefront.

Quality

We don’t just guarantee an innovative product, but also a quality one. The soundness and reliability of machinery are tested during several stages of the preparation with a Total Quality Management system, thereby ensuring maximum operativity for our customers.

Customer care

Customers are our top priority and our team can fulfil any request, in any area worldwide. We have an extensive sales and support network that follows the customer from the first contact up to the end of the product lifecycle, always remaining at the customer’s service to provide support.