The spare parts service has:

• know-how on computer database, kept constantly updated, of all machines installed. All of the components and units of which they are made up are noted and coded (technical documentation exists that describes every customisation of the individual machine to the minimum details). This allows (with dedicated documentation formed from spare parts manuals, with exploded diagrams of the units) to identify the necessary spare part;
• availability of spare parts for the entire duration of the machine (in the case of obsolescence of commercial components, Bottero compensates with stocks, repairs (also on exchange basis), interchangeable components (if necessary and possible also making adaptations and modifications to the machine);
• implementation of MRP techniques for production and provisioning also of spare parts to minimise delivery times;
• spare parts warehouse at the central establishment at Cuneo and at all branches (with network connection between these in order to have a view of the storage periods and possibility of immediately sending the piece worldwide);
• quick delivery procedures worldwide;
• advantageous offers to allow Customers to create their own spare parts warehouse for essential needs, to minimise machine shutdown times;
• expertise visits by Bottero technicians to verify the functionality of the machines and the consistency of the spare parts warehouse, to suggest and offer interventions aimed at the perfect and excellent maintenance of the machinery;
• Direct Marketing actions to periodically inform the customer of the new developments regarding spare parts and the services offered by the Product Support services.

Search engine and on-line catalogue (Hollow Glass)

For further information and offers, contact

Carlo Sesia (Spare Parts Sales Hollow Glass and Flat Glass Manager)

Serena Viglietti (Spare Parts Sales Flat Glass Cut)
Francesca Bodino (Spare Parts Sales Flat Glass Cut)
Jennifer Degioanni (Spare Parts Sales Flat Glass Cut)
+39 0171310611
+39 0171 310835
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Roberta Sciamanna (Spare Parts Sales Flat Glass Grinding Manager)
Sabrina Romanin (Spare Parts Sales Flat Glass Grinding)
+39 011 9344700
+ 39 011 9338558
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Elena Alberti (Hollow Glass Spare Parts Sales for North and Central America, Austria, Czech Republic, Denmark, Germany, Hungary, Ireland, Netherlands, Poland, Slovakia, Switzerland, United Kingdom)
+39 0171 310640
+ 39 0171 310757
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Laura Bruno (Hollow Glass Spare Parts Sales for Africa, Middle East, Japan, South Korea)
+39 0171 310635
+ 39 0171 310757
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Raffaella Ghiglia (Hollow Glass Spare Parts Sales for Australia, Bangladesh, China, India, Indonesia, Malaysia, Myanmar, New Zealand, Philippines, Pakistan, Sri Lanka, Taiwan, Thailand, Vietnam)
+39 0171 310600
+ 39 0171 310757
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Cinzia Occelli (Hollow Glass Spare Parts Sales for South America, Albania, Bosnia, Bulgaria, Croatia, Cyprus, Greece, Italy, Macedonia, Portugal, Romania, Serbia, Slovenia, Spain, Turkey)
+39 0171 310789
+ 39 0171 310757
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Chiara Rossi (Hollow Glass Spare Parts Sales for Russia and Former URSS Countries, Baltic States, Belgium, Finland, France, Norway, Sweden)
+39 0171 310688
+ 39 0171 310757
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