Services
The after-sales service is efficient and highly skilled in order to meet the production needs of customers and the specific features of machines that operate a continuous cycle for many years except for short pauses because of job changes or routine maintenance.
After delivery the Bottero engineers devote themselves to the training of the customer’s machine operators both at Bottero site and in the factory where they have been installed.
The constant availability of spare parts (go to the Spare Parts section) makes it possible to supply them when they are required very rapidly.
Customer Service
- CUSTOMER SERVICE is available at +39 0171 310687 for any Bottero Customer according to the timetable below (italian time).
- Additional service "HOT LINE" is also available on request: please contact the sales area manager for more detailed information.
| CUSTOMER
SERVICE |
"HOT
LINE" |
|
| Monday to Friday |
8.00
÷ 12.00 ; 13.15 ÷ 17.45 |
17.45
÷ 22.00 |
| Saturday |
8.00
÷ 12.00 |
14.00
÷ 18.00 |
| Festive weekday |
- |
8.00
÷ 12.00 ; 13.15 ÷ 17.45 |
| Sunday |
- |
8.00
÷ 12.00 |
"HOT LINE" service is not available on Christmas, New Year's eve, Easter and the 15th August.
We are pleased to inform you that are now available two repair services(*):
- Standard Repair Service: we will repair and resend your parts. Repair and shipment will be effected within 15 days from receipt of your order.
- "Swap&Go!" Repair Service: you will receive a piece reconditioned as new, tested and perfectly working; these parts are available in our repair stock. Such items are fully compatible and interchangeable with the parts you sent for repair. Shipment can be effected maximum within 2 days from receipt of your acceptance to this proposal.
(*) Note: your parts must be repairable, both in warranty period and out of warranty period
The REMOTE ASSISTANCE SERVICE is based on the connection between a computer on the production line and a remote computer located in the Bottero Customer Service Office; the connection is carry out by mean of two dedicated VPN servers. Upon customer's request, the Bottero service engineers will be able to take control of the computer located in the production plant in order to perform operations like software upgrade, line monitoring, etc.
For more details read the brochure REMOTE ASSISTANCE SERVICE.
Thank You for contacting Bottero.
BOTTERO
S.P.A.
Hollow Glass Division
Via Genova, 82
12100 Cuneo (CN) - ITALY
Phone: +39 0171 310611 - Fax: +39 0171 401611
E-mail: hollowglass.services@bottero.com